Weekly Review – Week ending 070722 Ramapati Singhania

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    For week ending July 7, 2022

    1. Routine work HR, bank admin
    2. Habot launch July 1: Went live today! But only with Customer pages
    3. Habot coding: catching up
    4. Content finalized: Tagline created
    5. Financials: Variance analysis for profit. Actual vs. Budget from July 15 onwards continues
    6. Culture change to include compliance, targets and deadlines: On going
    7. Adding hotjar and sparktoro for data collection: Building customer profiles and removing friction
    8. One day early because of Eid holidays

    For next week ending July 15, 2022

    1. Routine work
    2. Shift to friction removal for Habot weekly meeting
    3. Keep close eye on sales and profits variations: Advertising results and A/B testing
    4. Shift in management style to meeting targets continues
    5. Feedback system: Launch reaction, Live chat agents
    6. Stay on system to take user feedback and improve: Learn to understand data collected from platforms
    7. Start thinking of data collection and management, structure changes for friction removal
    8. Implement project management learnings into the Vendor new approach
    9. See how we can implement quality systems to minimize rework

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